Your CEO, CCO, Customer counts on you to
deliver measurable Business Outcomes, reduce Time to Value, deliver ROI, onboard quickly and effectively, leverage AI for scale
Achieve World Class Onboarding & Customer Success
Let's talk!
Email: contact@xno.solutions
Services
Workshops & Training
Set leaders and practitioners up for success with best practices and interactive working sessions
Strategy Consulting
Design the perfect Onboarding and Customer Journey that delivers outcomes and a differentiated, memorable experience
Fractional Leadership
Support CEOs, CCOs, or CS/Services leadership with a broad range of management functions
Strategy Consulting
Assess
Objective examination of Post-Sales processes, personnel, and technologies to assess onboarding, retention, and expansion strategies, operational rigor, and results
Design
Combine your customer insight with our tried and tested best practices to design Onboarding and Customer Success Programs that deliver Customer outcomes and ultimately protect and grow ARR revenue. Identify and shine a bright light on the right KPIs, leading and lagging, to measure success
Execute
We will partner with your leadership and practitioners to roll out the new strategy over phases with comprehensive programs for training, support, and change management
Let's talk!
Email: contact@xno.solutions
Workshops & Training Topics
Onboarding & Pro Services
Outcome Orientation
Do Customers feel setup for success coming out of Onboarding? How focused are the pre-sales and onboarding motions on the Customer’s desired business outcomes?
Service Offerings & GTM
Are Services priced and packaged so they are quick/easy to understand, sell, and deliver? How efficiently is the required information being gathered to efficiently estimate Services effort? How effective is the hand-off to the Onboarding team?
Product Adoption & Usage
How does Product adoption correlate to customer retention and expansion? How can we design the onboarding process to optimize for GRR/NRR?
Engagement model & Methodology
Is there a consistent, repeatable, proven motion to set Customers up for success? Are project phases, milestones, and deliveries optimized for time to initial value? Does the engagement model delight customers consistently?
Let's talk!
Email: contact@xno.solutions
Workshops & Training Topics
Customer Success
Product-led Growth
How do we use telemetry data and make product investment decisions to drive stronger adoption and retention in the customer base?
World Class Renewal process
Is there a consistent, best in class process to manage and accurately forecast all renewals? Are renewal discussions being initiated and completed in a timely manner?
Outcome Oriented Customer Journey
Are Customers consistently attaining outcomes as a consequence of the Customer Journey? How can the segmentation model, CSM playbooks, and use of technology be optimized to maximize retention/GRR, expansion/NRR, and customer delight?
Experience Management
Is there a consistent and closed-loop approach to understanding and pro-actively improving the customer experience? How is Customer sentiment measured at different points in the Journey? How effective are the team’s playbooks at reacting to negative vs positive sentiment?
Let's talk!
Email: contact@xno.solutions
Fractional Leadership
Management
Operational oversight of Onboarding and Customer Success functions
Strategy
Formulation of Onboarding, Services, and Customer Success strategy & operations
Coaching
Team management, mentoring, and coaching complete with frameworks and best practices
Recruiting
Formulation of job description, resume review, interview assistance, and more to identify and close the best leadership and practitioner candidates
Board meetings
Strategic and operational assistance with the formulation of messaging and materials ahead of board meetings
Let's talk!
Email: contact@xno.solutions
About Saood
I am passionate about making Customers wildly successful by crafting experiences and journeys that solve real business problems and generate measurable Customer outcomes
Saood launched XnO Solutions to help CCOs and Post-Sales leaders achieve better results from their customer-facing functions. Over his career, Saood has helped 100s of executives, leaders, and practitioners adopt an outcomes-centric approach to each stage in the Customer Journey including onboarding, adoption, renewals, and upsells.
As an operating executive, he has repeatedly slashed time to value, reduced churn, and increased upsell revenues by designing and implementing effective and scalable onboarding and customer success strategies. His career path includes industry-leading companies known for their customer-centric experiences including Siebel Systems, Computer Associates, Inside-sales.com, Gainsight, Contentful, and Cheetah Digital managing the full range of post-sales functions including Onboarding, Professional Services, Customer Education, Support, and Customer Success.
Saood lives in the San Francisco Bay area with his wife, Mahwish, and two kids. When they’re not outdoors hiking or biking, they’re usually engaged in nerdy activities like drone racing, Mario Kart, or Catan.